Our Approach
India Tea House Japan (“we,” “us” or “our”) respects your privacy and handles personal information appropriately in accordance with laws and other applicable rules concerning the protection of personal information.
This Privacy Policy explains how we handle personal information obtained through your use of our website, enquiries, quote requests, orders and other interactions with us.
Personal Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Company name
- Address and delivery information
- Order and payment information
- Enquiry details
- Information relating to quote requests
- Information about your use of our website
- Other information you voluntarily provide
Where credit card information is processed directly by an external payment service provider, we may not collect or store the card information ourselves.
How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to enquiries
- Providing information about our products and services
- Responding to quote requests and wholesale enquiries
- Accepting orders, processing payments, shipping products and communicating about these activities
- Verifying identity and preventing unauthorised use
- Improving our website, products and services
- Providing important notices and other necessary communications
- Complying with legal requirements
- Carrying out activities related to the purposes listed above
Information Sharing
We do not provide personal data to third parties without the consent of the individual concerned, except in the following circumstances:
- Where permitted or required by law
- Where necessary to protect a person’s life, physical safety or property, and obtaining the individual’s consent is difficult
- Where particularly necessary to improve public health or promote the healthy development of children, and obtaining the individual’s consent is difficult
- Where necessary to cooperate with national or local government bodies or similar organisations in carrying out duties prescribed by law
Outsourcing the Handling of Personal Information
We may entrust the handling of personal information to external service providers to the extent necessary for payment processing, delivery, website operation, system management and other business activities.
In such cases, we select service providers appropriately and exercise necessary and appropriate supervision.
Security and Retention of Personal Information
We take necessary and appropriate security measures to prevent unauthorised access to, loss, disclosure, alteration, destruction or damage of personal information.
When personal information is no longer needed, we delete or dispose of it appropriately, taking into account retention periods required by law and our business needs.
Cookies
Our website may use cookies and similar technologies to improve usability, understand how the website is used and improve our services.
If you do not wish to use cookies, you can disable them through your browser settings. However, disabling cookies may prevent some website features from working properly.
Where we use external services such as analytics, advertising or embedded content, those service providers may collect information through cookies or similar technologies.
Requests Concerning Personal Data
If an individual or their authorised representative requests notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure or cessation of third-party disclosure of personal data we hold, we will verify their identity and respond appropriately in accordance with the law.
To make a request, please contact us using the details below. We will explain the procedures and any required documentation.
Changes to This Privacy Policy
We may revise this Privacy Policy in response to changes in legislation, changes to our services or other circumstances as necessary.
We will announce significant changes on our website. The revised Privacy Policy will take effect on the date it is published on our website.
Business Information and Contact Details
India Tea House Japan
✉️ Email: info@indiateahouse.jp
🌐 Website: https://indiateahouse.jp
📍 Address: 215-1 Idogaya Shimomachi, Minami-ku, Yokohama, Kanagawa, Japan
Questions About Your Privacy?
For enquiries about how we handle personal information, please contact us at the email address above.
Date: 30 August 2026