Shipping & Returns
At India Tea House Japan, we carefully pack and dispatch each product to help ensure it arrives in good condition.
- 📦 Careful packaging suited to each product
- 🚚 Delivery throughout Japan
- 🤝 Trusted delivery partners
- 🍃 Careful handling to help maintain product quality
Shipping Information
Delivery Areas
We deliver within Japan.
Delivery to some remote islands and other areas may take longer than usual or incur additional shipping charges.
Dispatch Times
Orders are normally dispatched within 3–5 business days after we confirm your order and payment.
Dispatch may take longer depending on stock availability, order quantities, busy periods or other circumstances. If this happens, we will notify you by email or another appropriate method.
Estimated Delivery Times
Delivery times after dispatch vary depending on the destination, shipping method, weather, traffic conditions and the delivery company’s circumstances.
Once your order has been dispatched, we will send you an email with the dispatch date and delivery information.
Shipping Charges
Shipping charges vary depending on the destination, order quantity, product weight, shipping method and other factors.
The actual shipping charges will be provided at checkout before you confirm your order, or at the quotation stage.
[If free shipping is available for orders above a certain amount, specify the conditions here.]
Delivery Address
When placing your order, please enter your postal code, address, building name and room or apartment number accurately.
If products are returned due to circumstances attributable to the customer, such as an incorrect address, an extended absence or refusal to accept delivery, you may be required to pay the shipping costs for redelivery.
Returns & Exchanges
Damaged, Defective or Incorrect Products
Please contact us within seven days of receiving your order if:
- A product is damaged
- A product has a quality issue
- You receive a product different from the one ordered
- The quantity delivered differs from the quantity ordered
After reviewing the issue, we will arrange an appropriate resolution, such as an exchange, a replacement shipment or a refund.
We will cover the shipping costs necessary for returns or exchanges where the issue is our responsibility.
We may ask you to provide photographs showing the condition of the products and packaging. Please retain the products and packaging materials until we explain how to proceed.
Returns & Exchanges for Customer Reasons
Due to the nature of food products, we generally cannot accept returns or exchanges because of ordering mistakes, personal preferences or products no longer being needed.
We also generally cannot accept returns or exchanges in the following circumstances:
- Eight or more days have passed since delivery
- The product has been opened or used
- The customer has caused damage or soiling to the product, packaging or accessories
- The product has not been stored appropriately
However, these restrictions do not apply where there is an issue such as damage, a defect or an incorrect delivery.
Order Cancellations
If you wish to cancel an order after it has been confirmed, please contact us as soon as possible.
We may be unable to accept cancellations once preparation for dispatch has begun or the order has been dispatched.
[If specific cancellation deadlines or conditions apply, state them here.]
Refunds
Where a refund is necessary, we will first review the matter and, as a general rule, issue the refund using a method corresponding to the original payment method.
Refund processing times vary depending on the payment method and financial institution.
Need Assistance?
If you have any questions regarding shipping or returns, please contact us.